by Chandler Cartwright | Oct 22, 2024 | CX Consulting
Outsourcing your customer service has become a standard business practice. Many large name-brand corporations are taking advantage of the benefits of outsourcing, and they aren’t the only ones.Mid-sized and even smaller businesses recognize the benefits of...
by Chandler Cartwright | Sep 24, 2024 | CX Consulting
The financial benefits of offshore outsourcing are undeniably attractive. However, as with most business decisions, cost isn’t the only factor in choosing between offshore and onshore options. To ensure the best choice, leaders need to consider another noteworthy...
by AdviseCX | Sep 19, 2024 | CX Consulting
Navigating mergers and acquisitions requires an eye for detail, a steady hand and wise counsel, as businesses face more competitors, greater regulatory oversight, and increasingly complex deals. At AdviseCX, our consultants can guide positive M&A negotiations and...
by Chandler Cartwright | Sep 10, 2024 | CX Consulting
Remote work has become an effective, beneficial, and widely adopted model for many business functions. From IT to customer service, companies are reducing operational costs, expanding their talent pools, and maintaining (if not increasing) productivity by enabling...
by Carleigh | May 20, 2024 | CX Consulting
Have you ever been left on hold for eternity or gotten frustrated by a chatbot that just can’t seem to understand your issue? In today’s competitive landscape, exceptional customer service is no longer a luxury – it’s a necessity. Did you know...
by Carleigh | May 13, 2024 | CX Consulting
The digital world is constantly evolving, and contact centers are working hard to keep pace. However, a significant misconception about CX technology in a contact center is that it replaces human agents. Human agents remain crucial as they excel at expressing empathy...
