by Carleigh | May 20, 2024 | CX Consulting
Have you ever been left on hold for eternity or gotten frustrated by a chatbot that just can’t seem to understand your issue? In today’s competitive landscape, exceptional customer service is no longer a luxury – it’s a necessity. Did you know...
by Carleigh | May 13, 2024 | CX Consulting
The digital world is constantly evolving, and contact centers are working hard to keep pace. However, a significant misconception about CX technology in a contact center is that it replaces human agents. Human agents remain crucial as they excel at expressing empathy...
by Carleigh | May 8, 2024 | CX Consulting
Dedicated business leaders strive for the best: the best team around the conference table, the best reputation with customers, and the best solutions for their challenges. The concept of “best” appeals to our desires for security, quality, and achievement....
by Carleigh | Apr 17, 2024 | CX Consulting
Your customer service teams face two main issues. First, customer service needs to do more than solve problems. It must also deliver an exceptional buying experience that builds trust in your brand. Secondly, as the world gets smaller, you need to make sure your...
by Carleigh | Apr 15, 2024 | CX Consulting
Deciding on business technology solutions, including for customer experience (CX), is akin to shopping for a book on Amazon. With thousands of options available, each promising to revolutionize your life or business, navigating this landscape can feel overwhelming. If...
by Chandler Cartwright | Apr 12, 2024 | CX Consulting
“Replace people with technology and save money.” That is the general mentality many people have adopted, particularly since the release of Open AI’s ChatGPT in November 2022. Some people — maybe more often leaders — are excited by this possibility, while others —...
