by Chandler Cartwright | Feb 22, 2024 | CX Consulting
SaaS. UCaaS. CCaas. The list goes on. In fact, more than 50 “as-a-service” offerings are available to you. As-a-service offerings have grown beyond software subscriptions to encompass all kinds of services delivered, some of which help boost employee experience (EX)...
by Chandler Cartwright | Feb 8, 2024 | CX Consulting
The recruitment and placement process is critical to the success of a team. We see this in the sports industry. A hire, particularly for key positions, affects the team owners, investors, coaches, fans, teammates, and even the competition. It’s an industry where...
by Carleigh | Jan 26, 2024 | CX Consulting
The concept of neutrality dates back to the 15th century. To maintain neutrality, one “has a neutral opinion” and “takes no part in a contest between others.” Diplomats instituted laws concerning rights to neutrality, which allowed nations to remain impartial in...
by Carleigh | Jan 12, 2024 | CX Consulting
Do you long to outsource your call center but fear frustrating your customers with language barriers? When faced with a problem, we tend to think about solutions in terms of this or that. I have to either use a self-managed or domestic call center or accept that...
by AdviseCX | Dec 18, 2023 | CX Consulting
In the 1990s, the management consultant, educator, and author Peter Drucker coined the phrase, “Do what you do best and outsource the rest.” Many leaders have adopted this black-and-white ideology, and some have experienced success. However, at face value, the...
by AdviseCX | Dec 8, 2023 | CX Consulting
In a space as dynamic as the CX contact center outsourcing, progress is a never-ending journey. 2024 promises a year full of innovation, preceded by trends we can already see reshaping the industry in real time. Customer expectations are evolving with the times,...
