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How to find the right customer service outsourcing partner
Outsourcing your customer service has become a standard business practice. Many large name-brand corporations are taking advantage of the benefits of outsourcing, and they aren't the only ones.Mid-sized and even smaller businesses recognize the benefits of outsourcing their customer service needs,...
Offshore or onshore: Understanding the benefits
The financial benefits of offshore outsourcing are undeniably attractive. However, as with most business decisions, cost isn’t the only factor in choosing between offshore and onshore options. To ensure the best choice, leaders need to consider another noteworthy component when selecting the right...
How to create a better mergers and acquisitions strategy
Navigating mergers and acquisitions requires an eye for detail, a steady hand and wise counsel, as businesses face more competitors, greater regulatory oversight, and increasingly complex deals. At AdviseCX, our consultants can guide positive M&A negotiations and ensure you achieve (or even...
Remote work: Best practices from CX consulting experts
Remote work has become an effective, beneficial, and widely adopted model for many business functions. From IT to customer service, companies are reducing operational costs, expanding their talent pools, and maintaining (if not increasing) productivity by enabling their employees to work off...
Customer Support Outsourcing: Keys to Selecting Vendors
Have you ever been left on hold for eternity or gotten frustrated by a chatbot that just can't seem to understand your issue? In today's competitive landscape, exceptional customer service is no longer a luxury - it's a necessity. Did you know that 84% of customers consider their experience with a...
Latest Contact Center Technology Trends in Digital Channels
The digital world is constantly evolving, and contact centers are working hard to keep pace. However, a significant misconception about CX technology in a contact center is that it replaces human agents. Human agents remain crucial as they excel at expressing empathy with frustrated customers,...
Which Shore Is Best for Offshore Outsourcing?
Dedicated business leaders strive for the best: the best team around the conference table, the best reputation with customers, and the best solutions for their challenges. The concept of "best" appeals to our desires for security, quality, and achievement. But how do you determine the best option?...
How to optimize your business with a customer experience strategy
A fantastic product or service alone isn’t enough for success. To truly thrive, businesses need to build meaningful connections with their customers at every touchpoint while delivering exceptional products or services. Focusing on creating a customer experience strategy can significantly boost...
Finding a Customer Service BPO that Speaks Your Language
Your customer service teams face two main issues. First, customer service needs to do more than solve problems. It must also deliver an exceptional buying experience that builds trust in your brand. Secondly, as the world gets smaller, you need to make sure your customer services can meet the...
Target the Right Technology Solutions With a CX Consultant
Deciding on business technology solutions, including for customer experience (CX), is akin to shopping for a book on Amazon. With thousands of options available, each promising to revolutionize your life or business, navigating this landscape can feel overwhelming. If you’re not an expert on the...
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